What does this Make.com template do?
Polls CRM for MQLs past follow-up SLA without logged activity, sets breach flag, notifies owner and #revops Slack with record links.
What's included
- Blueprint JSON
- SLA timer logic
- Escalation matrix
Common use cases
- Marketing ops — Documented starting point for your stack.
How to import into Make.com
- 1
Download the blueprint JSON
Use the Download Template button and open the file from the email we send you.
- 2
Import in Make.com
Make.com → Scenarios → Create a new scenario → ⋮ menu → Import Blueprint → select the JSON file.
- 3
Connect apps & credentials
Open each module and authenticate the apps listed in the prerequisites section.
- 4
Map fields and variables
Replace placeholder sheet columns, webhook URLs, or filter values with your account IDs.
- 5
Run once manually
Execute the scenario with test data before switching on scheduling.
How to customize for your stack
Extend
Add Slack or CRM branches per operator notes in email.
Operator note: Define MQL in writing before building the workflow — otherwise SLA metrics are meaningless.
Anton Chisliuk · AI Marketing Ops · Updated September 2026